When you visit Divine Retreat or use our services, we may collect the following types of information:

Personal Information

• Name, email address, and phone number
• Mailing address (if applicable)
• Date of birth (for age-appropriate services)

Appointment Information

• Service history and preferences
• Appointment dates and times
• Service notes and special requests
• Health information relevant to massage therapy services

Payment Information

• Payment details are processed securely through our third-party payment processor
• We do not store complete credit card numbers on our systems

Communications

• Messages sent through our contact form
• Email correspondence
• Phone call records (date and general purpose)

We use your information to provide and improve our services:

• Scheduling and managing your appointments
• Sending appointment confirmations and reminders
• Processing payments for services rendered
• Responding to your inquiries and requests
• Maintaining records for service continuity and quality
• Improving our services based on your feedback and preferences
• Sending promotional communications (only with your consent, and you may opt out at any time)

We work with trusted third-party services to operate our business:

GlossGenius

We use GlossGenius for appointment booking, client management, and payment processing. When you book an appointment or make a payment, your information is processed through their secure platform. You can review their privacy practices at glossgenius.com/privacy.

Our Commitment

• We never sell your personal information to third parties
• We only share information necessary to provide our services
• All third-party partners are vetted for their privacy and security practices

Our website may use cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Understand how visitors use our site to improve the experience

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We retain your information as follows:

• Client records: Maintained as long as you remain an active client and for a reasonable period afterward to ensure service continuity
• Financial records: Retained as required by tax and business regulations
• Marketing preferences: Until you opt out or request deletion

You may request deletion of your personal information at any time, subject to legal retention requirements.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

We take the security of your information seriously:

• Our website uses SSL encryption to protect data in transit
• We use reputable, secure third-party services for sensitive operations
• Access to personal information is limited to authorized personnel
• We regularly review our security practices

While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We encourage you to protect your own information as well.

Divine Retreat welcomes clients of all ages. For clients under 18, we require parental or guardian consent before collecting personal information.

We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make significant changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: